You can't climb on him anymore... but beginning Monday, August 17, you can lean on him to help you navigate information from across the City. Who are we talking about? Our new website chatbot, Bugsy!
This little guy will help you find information, get answers to your questions, and connect with the services you need quickly and easily. Bugsy will be available 24/7, and can speak more than 70 languages.
We're one of the first cities in Alabama to launch this specific type of tool, and we hope Bugsy, in his new role, continues to be a helpful part of our community for many years to come.
About Citibot
The City of Homewood is partnering with Citibot, a leader in AI-powered communication solutions for local governments, to provide this great resource. Based in Charleston, SC, Citibot LLC was founded in 2016 with the mission of making government services accessible to all.
Citibot CEO Bratton Riley was inspired by the power of conversational chatbots to help governments become more accessible and accountable. “Expectations for quality customer service are always rising,” said Riley. “Cities and counties like Homewood are leading the way, implementing technology that enhances efficiency and improves access to essential information and services.”
Citibot provides AI-powered chatbot solutions that enhance communication between residents and local governments. Using smart text messaging and web chat, Citibot enables residents to quickly get answers, report issues, contact staff, and receive real-time alerts. Learn more at http://citibot.io.
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